GLAMERMAID
Frequently Asked Questions
Frequently Asked Questions
Products Info
-Our products are non-toxic, pollution-free and cruelty-free.
- GLAMERMAID update products quickly and keep up with fashion trends. We releases 50 new products every week.
-GLAMERMAID have a special product series called Real Nail Gel(Handmade) and this series especially exquisite. They are not done by machine printing, but by the manicurists manually brushing real nail gel one by one. The press on nails look exactly the same as the ones made in the salon.
-24 pcs press on nails with 12 different sizes
-2 sheets (48 pcs) Adhesive tap
-1 manicure stick
-1 manicure file
-1 Prep pad
Step1: Gently push the edges of the nails with the Manicure Stick to remove excess cutin. Then use a Prep pad to remove moisture and oil from the surface of the nails.
Step2: Choose the right nail size.
Step3: Paste the adhesive to the inside of the nail piece, remove the protective film.
Step4: Fit the nail piece and press for 15 seconds (Do not contact with water in 2 hours after finishing).
Step5: File the nail if necessary.
-To remove the adhesive tabs:
Step1: Each set of GLAMERMAID nails includes our nail removal tool!
Step2: To remove your GLAMERMAID nails, soak your nails into warm water for several minutes to soften the glue bond.
Step3: Use a steel pusher or a small wooden stick to gently tilt out the gap between the nail bed and the fake nail.
Step4: Use a small wooden stick to gently pry open the entire fake nail.
Step5: Use a small wooden stick to gently roll up the adhesive tabs attached to the nail bed.
-To remove nail tip glue:
Step1: Each set of GLAMERMAID nails includes our nail removal tool!
Step2: To remove your GLAMERMAID nails, soak your nails into warm water for several minutes to soften the glue bond.
Step3: Use a steel pusher or a small wooden stick to gently tilt out the gap between the nail bed and the fake nail.
Step4: Use a brush to drip the solution of Nail Glue Debonder (This product is not in the set and needs to be purchased on the website) into the gap and let the glue dissolve for 5-10 minutes.
Step5: After the glue dissolves, gently peel off the fake nails.
Step6: If necessary, repeat the above steps until the false nails can be peeled off. Never force or pull nails off as this may damage your natural nails.
GLAMERMAID Nail Glue Debonder softens the glue for easy removal of false nails. Suitable for instant glue and nail glue.
Instructions:
Applying a moderate amount of glue depender on the curing glue, wait for several minutes. After the glue softening, then shaving with the right tools. You can repeat extra times if necessary until the glue is completely clear.
GLAMERMAID Nail Prep Oil Remover is used before apply press on nails. It effectively removes oil from the nail surface, prevents air bubbles and helps create a stronger, better-adhering nail base for press on nails application.Suitable for professional salons or personal use.
Instructions:
Apply it to your nails and leave it for 30-60 seconds to air dry.
Our products are certified by MSDS and SGS and will not harm your nails. GLAMERMAID is the safest, healthiest, and most stylish manicure option available! Our product are free of toxins, chemicals and UV light.
Our products can stay on for 4-7 days or longer if you use adhesive tabs, what's more, there're 48 adhesive tabs in each set for you to replace when the Press-Ons fall off accidentally.
And if you use glue, they can stay on about 2 weeks.
However, the specific use time will be different according to the activity of each person. If you use your nails frequently for activities or work, medium or short nails may be more suitable.
GLAMERMAID has the best nail designers and our pattern creative team.
Absolutely! We have press on nials specially designed for children. You can see the poster "KIDS PRESS-ON-SIMPLE APPLY" on the homepage of the website and just click to buy it. You can also search Kids Nails to receive related products.
100% yes! We never have or will test our products on animals.
Shipping Info
We wish we could get our products into the hands of everyone. Currently, we can ship to the continental Australia and most international countries. Unfortunately, we are unable to ship to P.O. Boxes, APO/FPO or other military addresses. We are working on getting our products everywhere around the world. Email us if you have more questions.
Most orders are processed within 2-5 business days of receipt. This does not include weekends and holidays. However, please understand that there may be slight delays, depending on the volume of orders received at a given time. We appreciate your understanding.
You can change the shipping address ONLY if the order has not been shipped. Please double check your shipping address and make sure it is correct when you are placing the order.
While we try our best to ship out your orders in the speediest manner, unfortunately, it is difficult to guarantee specific delivery times or be held responsible for delays in transit. If there is a substantial delay in the delivery of your order, we suggest contacting your local post office with your tracking number to expedite the shipping process. Unfortunately, once an order is out of our hands, we have no more information than you regarding the whereabouts of your package. Please contact the mail carrier for any delivery concerns you may have.
FREE SHIPPING FOR OVER AU$59
COUNTRY& REGION | SHIPPING DAY | SHIPPING RATE |
---|---|---|
Australia | Standard shipping(7-17 days) | AU$14.99 |
New Zealand | Standard shipping(8-14 days) | AU$14.99 |
Other Countries or Regions | Standard shipping(7-20 days) | AU$14.99 |
Returns & Exchanges
Unopened items may be returned for a full refund within 14 days of delivery. Items must be unused and unaltered with packaging intact. Please return it to us in its original condition. Please note that original shipping will not be refunded for any returns.
If you would like to make a return, email us at ausupport@glamermaid.com specifying your order number and which items you will be returning. The cost of return shipping is covered by buyers Please note that the request for a return must be made within 14 days.
Once we receive the package, we will carefully inspect all items. Glamermaid will not issue refunds for items that arrive at our facility damaged in any way, as they are no longer re-sellable. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
**Sale items and opened packages are not eligible for return.
**All promotional and holiday sale event items are FINAL SALE.
**Orders placed using discount codes may be returned as long as they are unopened, and within the 14 days of delivery, with the exception of special holiday promotions.
We are unable to process exchanges at this time. If in the event a product is defective a complimentary replacement set or gift card for the value of the product will be issued.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Miscellaneous FAQ
If you are a business or retailer and are interested in carrying GLAMERMAID nails in your store, please email us at wholesale@glamermaid.com with a brief description of your business and proposal. We are happy to consider any and all opportunities.
We are always open to cooperation!
If you are interested in working with us, please email us(business@glamermaid.com) a short introduction about yourself and your social media profiles/personal work.
At this time GLAMERMAID Nails are exclusively available via our website (you're here!). If you would like to see GLAMERMAID Nails in your favorite retailer, let us (and them) know!
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